Recent Projects

European Aircraft Manufacturer - Oakland were commissioned to identify best practice approaches from each local operation, and also from outside. These were then brought together into a new corporate approach to improvement, acceptable to each of the four national groups. Oakland went on to develop detailed training programmes and materials, and support the rollout of training across Europe.

Telecomms – Increasing market penetration from pay-as-you-go mobiles is significantly reducing revenues from payphones. Oakland completed a diagnostic survey on the current cost reduction initiatives, comparing with best practice approaches. The work recommended major changes to the current efficiency programme to manage risk and realise additional cost savings.

Call Centre – Increasing Call volumes prompted Management to target a 25% reduction in billing related calls. This challenge was addressed by Oakland in a way that achieved the target and harnessed the enthusiasm and effort of the workforce. It has led to the initiation of further projects to deal with other quality issues.

Emerging markets bank – New technology introduced to the Asian operation was failing to achieve desired financial returns. Back office operations were automating sub-optimal functional approaches rather than using new technology to help re-design the way they were doing business. Oakland worked closely with regional managers to understand and challenge existing operating processes using radical process-based thinking techniques. The work highlighted significant additional cost saving opportunities, which the bank went on to deliver.

HR in a major oil company - The business case for a major IT implementation project, designed to improve people management processes, required proposed benefits to be base lined and tracked. Oakland designed the methodology, facilitated data collection around the world and developed the necessary KPIs to support benefits tracking.

European utilities – There was no clear concept as to how the Group Quality Management Team could add value to the various businesses that comprise this major International Utility organisation. Through structured Senior Manager interviews and workshops Oakland supported the Client in developing a new Corporate Quality Management Strategy, and designing a new Quality Management Organisation.

Home delivery – A steady decline in customer satisfaction & perception measures vs. industry averages meant that current operational performance was unsatisfactory.
Avoiding the fate of previous failed initiatives, Oakland used experienced consultants to focus client-teams on identifying and achieving immediate improvements to the core value chain.