Change Assessment

Q1 The Challenge of the Budget Cuts

Our plan for meeting the challenge of the budget cuts...

Is a fully developed, robust plan
Is based on a full organisational review
Is focussed on process and service redesign
Contains a full needs analysis to rationalise service cuts
Includes an impact analysis regarding the loss of PPPs and other service providers
Sets out which previously externally provided services we will bring in-house and which must be cut
Tackles all job losses through voluntary redundancies and/or natural wastage
Ensures redundancies are aligned to skills needs
Contains clear and SMART objectives

Q2 Leading the Change

Leadership within the Authority...

Is strong and trusted
Results in good understanding and direction for all staff
Includes staff in the planning process
Overcomes resistance to change
Welcomes and values input from all staff
Ensures the staff is fully engaged and motivated
Communicates clearly and frequently enough to avoid rumour and speculation

Q3 Organisational Capability

Within our organisation we have...

The structure to support the new service delivery and budgetary needs
Already started to make all necessary changes
allocated all new roles and responsibilities
Clear aims and objectives aligned to the new roles and responsibilities
Fully assessed the impact of the changes

Q4 Skills & Knowledge

Regarding Skills & Knowledge...

We carried out a full training needs analysis against the new roles and responsibilities
We ensured robust succession planning
We developed a clear knowledge management strategy/plan
We have allocated a sufficient training budget
All redundancies were aligned to skills need analysis
Some of our officers are trained in Lean / business transformation tools and techniques
Lean tools and skills have been successfully transfered into the organisation via an external provider

Q5 Waste & Efficiency

As far as waste & efficiency is concerned...

Q6 Partnerships & Collaboration

We are looking for new partners/service providers
We have a robust plan for bringing some partners in-house
We have eliminated all duplication between services providers
We have full visibility of who should provide what services in future
All outsourced service provision is entirely successful
We have audited measures of success for outsourced service provision
We share an integrated strategy and common values with all of our partners
All service requirements are clearly specified and clearly understood by both parties
We have allocated budgets for the provision of community based services

Q7 Service User Needs

Thinking about our service users...

We have conducted a full service-user consultation
We no longer provide any redundant services
User input has been used to re-design our services
We monitor service performance against expectations
We have robust measures of customer satisfaction
We conduct regular customer insight exercises
We communicate fully to all of our customers
We listen to our customer needs and include their feedback in future service design.

Q8 Carbon Reduction

In order to meet Govt targets and reduce costs...

We have a full carbon management plan
We know our carbon footprint
We are actively working to reduce our carbon footprint
Carbon management is integrated with process change
We have a sustainability plan
Carbon management is fully integrated with our procurement processes

Q9 Innovation

We have robust plans to generate revenue in new ways
We have recently introduced new ways of generating revenues
We are introducing new ways of working
We have established new delivery channels
We are introducing new services
We have used assumption busting techniques to improve our processes and services
We are introducing business creation eg. taking over post offices in rural areas
We have introduced our new services and they are working well

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Change Assessment

Redefining quality.