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Having helped a number of high profile utility organisations within the UK and throughout Europe, we have identified a number of key drivers for change.

 


Drivers for Change


Potential Questions


How Oakland Can Help
Rising energy prices How can we manage customer
perceptions to be as positive as
possible?

Delivering a great customer
experience
Achieving and maintaining
high standards of service
delivery 

Delivering industry leading customer
contact services.
Tightening credit markets

How can we deliver better return
on investment for our shareholders?

Supporting process excellence
using Lean & Six Sigma
methodologies.
How can we drive out Opex and
Repex cost?
Rising demands for energy

How can we improve the security
of supply?

 Process risk management
The demand for greater
transparency

How can we meet the regulatory
requirements as effectively as
possible?

 Building a performance management
system that delivers net business
value.
Market restructuring -
increased activity in buy-outs
and mergers; increased
competition.

How can we maximise the
opportunities from new
investment?

 Creating a new strategic plan. 
Increased vertical
separation and
outsourcing		 How can we get the best
value from partnerships
and alliances?		 Building and maintaining value
adding partnerships.

 

If these or other issues are pertinent to you, visit our Solutions Centre for more information.  If you are looking for effective and efficient support, contact us. 

 
 
Case Studies

Loop
Delivering process excellence in the customer contact centre of a major UK water company
With the need to absorb 25% higher contact volumes, Loop Customer Management needed to reduce the volume of unnecessary calls by at least the same amount. By the innovative use of six sigma methodologies, Oakland taught the Loop team how to deliver the required reduction.
Read the full case study
Strategy Deployment in a World-Wide Energy Provider
The client was the £1bn turnover, UK division of a multi-billion pound world-wide energy provider. They provide essential services to domestic and business customers in an increasingly competitive market and under stringent regulatory demands. In this business environment reputation is crucial and fiercely guarded.
Read the full case study