BOMBARDIER
TRANSPORTATION

"I first became involved in Quality Management in the late 1980s when our company introduced a Company Wide Quality Improvement approach. I trained and coached employees on TQM mostly using your book. We also used the video you made for the DTI, "Quality and the Chain Reactions" - I must have watched that video at least 50 times.

Many thanks for the influence your work has had on our business and on my own thinking about quality management and business improvement"

Ian Kerr